RETURN & REFUND POLICY

The Boil Club®

Due to the perishable nature of our products, please read this policy carefully before placing your order.

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1. Perishable Goods

All seafood boil kits sold by The Boil Club® contain uncooked, perishable food items.
For this reason:

• We do not accept returns or exchanges

• Orders cannot be cancelled once dispatched

This is in line with UK consumer law regarding perishable food items.

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2. Refund Eligibility

Refunds or replacements will only be considered if there is a fault with the shipment caused by us, including:

• Incorrect items supplied

• Missing items

• Products arriving damaged or spoiled

Refunds are not guaranteed and are assessed on a case-by-case basis.

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3. How to Request a Refund or Replacement

To be considered, you must:

• Contact us within 24 hours of delivery

• Provide clear photographic evidence of the issue

• Ensure the product has not been prepared or consumed

Requests made outside this timeframe may not be accepted.

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4. What Is Not Eligible for a Refund

We do not offer refunds or replacements for:

• Incorrect preparation or failure to follow the cooking guide

• Taste preferences or dissatisfaction with flavour

• Customer error in storage, handling, or cooking

• Courier delays where the package arrives intact and usable

• Missed deliveries due to incorrect address details or customer unavailability

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5. Customer Responsibility

Customers are responsible for:

• Refrigerating products immediately upon delivery

• Following the cooking guide provided

• Ensuring proper food hygiene and safe cooking practices

The Boil Club® is not liable for outcomes resulting from incorrect preparation or storage.

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6. Approved Refunds

If a refund is approved:

• It will be issued to the original payment method

• Refunds are limited to the value of the affected items only

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